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Frequently Asked Questions (FAQs):
What is a patient portal?
A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view a variety of health information.

How do I get access to my account?
Please ask your medical office to activate your portal account. At that time you will receive email instructions with your user id and temporary password.

What are the functions in patient portal?
  • Securely message your doctor
  • Request an appointment
  • Request prescription refills
  • Download and complete forms
  • View educational material
How long will it take to see my data?
Data usually appears in real time.

Is my health information safe?
Your Health Information Is Private, Secure, and Protected. Patient portals have privacy and security safeguards in place to protect your health information.
  • To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.
  • EHRs also have an “audit trail” feature that keeps a record of who accessed your information, what changes were made, and when.
  • Although patient portals use safeguards, there are other safety tips you should follow when accessing the patient portal. Always remember to protect your username and password from others and make sure to only log on to the patient portal from a personal or secure computer.